Order and payment

To support all customer as best as we can, an account should be created at ESSENZAHOME.NL one-time only. One can log in with a valid email address and a self-chosen password. The data in the account, like delivery address and phone number, can be changed at any moment.

ESSENZA HOME respects the privacy of all users. The personal details one provides us will be treated strictly confidentially. The data will only be used to make your order as fast and smoothly as possible and under no circumstances will be shared with third parties.

Cancel order
Because the ordering process of ESSENZA HOME is completely computerized, it is not possible to cancel a paid order. However, after delivery the order can be returned to ESSENZA HOME for free. More information can be found at the page Returns .

Track the order
After we receive your payment, you will receive an email containing a link to a "track and trace number" of the concerning carrier. Here you can follow the location of your package.

The shop overview page shows the starting price of the products. These prices are based on the smallest available size of the chosen article. With duvet covers the price of a single-person duvet cover is usually shown.

In the shown prices VAT is included and shipping costs are excluded. In the shopping basket a specified overview is shown. The shipping costs in the Netherlands and Belgium always are € 4,95 for orders till €75,00. Avove we will ship your order for free. The shipping costs outside the Netherlands and Belgium vary per country:  an overview of the shipping costs per country can be found here.

Pay safely and simply
ESSENZA HOME offers multiple payment options: iDeal (only available to customers of a Dutch bank) and credit card. All payments go through an encrypted network. The reliable Payment Service Provider Adyen facilitates the payment transactions.

By using iDeal, one is able to pay for online purchases safely and easily. You pay in your own familiar online payment environment, with the specific safety methods of your own bank as a base. During the payment process of your order, you can choose the option to use IDeal. You click on the iDeal button and select your bank. Then you will be linked through to your bank where the payment order will be ready for you. Your bank will ask you to fill in some data and then you authorize the payment. iDeal is supported by Rabobank, ABN AMRO, ING Bank, Postbank and SNS. No costs are attached to the use of this method of payment. 

Credit card
Using your credit card often means your purchases are insured extra. The credit card company may charge additional costs for the use of the credit card. ESSENZA HOME will charge no additional costs for using a credit card. ESSENZA HOME supports: MasterCard, VISA  and Maestro.

Using a phone or tablet to pay
If you want to use a mobile phone or tablet for your payment, like an iPad, the device needs to be set as follows: Accept cookies: always.

Manual payment
In exceptional cases it is possible to transfer an amount directly to the bank account of ESSENZA HOME. As soon as we receive the payment, we will ship your order. Possible costs for a transfer from abroad, has to be paid by the customer. Please contact our customer service for more information about the possibilities .